FAQs
- Do you recommend travel insurance?
- Can I purchase extra tickets for my Australian Open Package?
- Can I purchase tickets only for an event?
- Could I be informed about any forthcoming events?
- When will I receive documents?
- Can I alter my booking at a later date?
- Will you allow name changes?
- How do I pay for the package?
- Is the package price per person or room?
- Can I make a provisional booking?
- How far in advance do I need to book?
Do you recommend travel insurance?
All Keith Prowse tickets & packages are non-refundable so travel insurance is highly recommended.
Can I purchase extra tickets for my Australian Open Package?
Yes, contact our office for an individual quote.
Can I purchase tickets only for an event?
Tickets for all of our events come with accommodation packages so we cannot offer a ticket only service.
Could I be informed about any forthcoming events?
We update our website with any new events on a very regular basis. We also send out monthly newsletters to keep registered clients fully informed of any events coming up. To register for updates, please click here and enter your details.
When will I receive documents?
We generally send out packages approximately 2-3 weeks before the event. In some cases the actual tickets will be distributed at the event venue due to value and problems with security.
Can I alter my booking at a later date?
Subject to our Terms and Conditions, your booking can be altered. We will always do our best to make the changes you request but they can often be subject to availability. Alterations may incur additional charges.
Will you allow name changes?
Yes, as long as there is no flight content we will allow this up to 7 days prior to the event.
How do I pay for the package?
There are several methods of payment. All major credit cards are accepted as well as cheques and bank transfers. For Travel Agents – Enett: 200544.
Is the package price per person or room?
In general, prices are shown on a per person basis.
Can I make a provisional booking?
Yes we can hold packages for 7 days if more then 45 days prior to the event – after that time if payment hasn’t been received the booking will auto-cancel.
How far in advance do I need to book?
It is always best to book as early as possible to ensure access to the best possible facilities.